Refund and Return Policy
Refund and Return Policy
Our commitment is to ensure your satisfaction with our products and services. If you need to request a refund or return, please follow the guidelines below.
1. General Conditions for Reimbursement
- Refunds can be requested within 7 days after your received your item, provided there is a valid reason.
- The refund will be processed using the same original payment method.
2. Return of Physical Products
- The product must be in its original packaging, with no signs of use or damage.
- Return shipping costs are the responsibility of the buyer, except in cases of manufacturing defects.
- After the product has been analyzed, the refund will be processed within 7 business days after returns .
3. Digital Product Refunds
- Since digital products are delivered instantly, we only issue refunds in cases of technical defects or delivery failures.
- To request a refund, please send us a mensagem explaining the problem.
4. Application Process
To request a refund or return, follow the steps below:
- Please contact us and include your order number.
- Please wait for your request to be reviewed. If approved, you will receive instructions for return or refund.
- The processing time for a refund may vary depending on the payment method used.
If you have any questions, please contact our support team.
